Frequently Asked Questions
Find answers to common questions about WOS restaurant POS system and online ordering platform.
What is a restaurant POS system and why do I need one?
A restaurant POS (Point of Sale) system is software that manages orders, billing, payments, and inventory. WOS POS helps you:
- Process bills faster (reducing wait times)
- Track sales and popular menu items
- Manage inventory and reduce waste
- Integrate online orders directly into your kitchen
- Own customer data for marketing
Without a POS, you risk billing errors, slow service, and lost revenue. Free demo available on WhatsApp +44 7880 748211.
Does WOS POS work on iPad and tablets?
Yes. WOS POS works on:
- iPad and Android tablets
- Windows computers
- Any web browser (Chrome, Safari, Firefox)
You can use your existing devices. No expensive proprietary hardware required.
Can I manage multiple restaurant locations with one POS system?
Yes. WOS POS supports multi-branch management. You can:
- View sales across all locations from one dashboard
- Manage menus centrally or per location
- Track inventory across branches
- Set different pricing per location
Perfect for restaurant chains and franchise owners.
Does the POS include kitchen display system (KDS)?
Yes. Our Golden plan includes a full Kitchen Display System (KDS). Orders from dine-in, takeaway, and online ordering appear instantly on kitchen screens or printers. This eliminates lost tickets and reduces wait times by up to 30%.
Does WOS charge commission on online orders?
NO. WOS charges ZERO commission on any order. Whether customers order through your website or mobile app, you keep 100% of the revenue. No per-order fees. No hidden charges.
Do I get my own branded mobile app?
Yes. You get:
- A branded Android app published on Google Play Store
- A branded iOS app published on Apple App Store
- Both apps display YOUR restaurant name and logo
No third-party branding. Customers see only your restaurant.
Who owns the customer data from online orders?
YOU own all customer data. Every customer email, phone number, order history, and preference belongs to you. You can export data anytime and send your own marketing campaigns via email or SMS. We never sell or use your customer data.
How do online orders appear in my restaurant?
Online orders flow automatically into your POS system. Orders can:
- Print directly in your kitchen
- Appear on your kitchen display screen (KDS)
- Show in your admin dashboard
No manual entry needed. No lost orders. No confusion.
How much does WOS cost?
Our pricing starts at $49/month per branch:
- Basic: $49/month (website + online ordering)
- Standard: $99/month + $249 one-time (Android app included)
- Professional: $149/month + $349 one-time (Android + iOS apps)
- Golden: $299/month + $349 one-time (Complete POS + KDS + apps)
No setup fees. No long-term contracts. Free demo available.
Are there any hidden fees or setup charges?
No hidden fees. What you see is what you pay:
- No setup fees for monthly plans
- No per-order commission
- No charge for support or updates
- Only one-time app development fee (if you choose Standard, Professional, or Golden)
Do I need to sign a long-term contract?
No. WOS offers month-to-month subscriptions. No long-term contracts. You can cancel anytime. We only require 2 months advance payment as standard practice.
Do I need to buy expensive hardware?
No. WOS works on devices you already have:
- iPad or Android tablet (for front-of-house)
- Windows computer (for back office)
- Smartphone (for owner monitoring)
We can also recommend affordable receipt printers and kitchen printers if needed.
Is my data secure?
Yes. We use industry-standard encryption (SSL/TLS) for all data transmission. Your customer data and sales information are stored securely in the cloud with regular backups. Only you and your authorized staff have access.
What happens if my internet goes down?
Our POS has offline mode. You can continue processing orders and billing even without internet. Once connection is restored, all data syncs automatically to the cloud.
Can I integrate Stripe or PayPal payments?
Yes. WOS integrates with major payment gateways including Stripe, PayPal, and other regional providers. Customers can pay via credit card, digital wallet, or cash on delivery.
Do you provide training for my staff?
Yes. Free training is included. We provide:
- Video tutorials for all features
- Live onboarding session via video call
- User manual (PDF)
- Email and WhatsApp support for any questions
What kind of customer support do you offer?
We provide 24/7 customer support through:
- WhatsApp: +44 7880 748211 (fastest response)
- Email: support@wos.com
- Phone: Available for urgent issues
Our average response time is under 2 hours.
Can I get a free demo before signing up?
Absolutely. Contact us on WhatsApp at +44 7880 748211 for a free live demo. We will show you exactly how the system works for your restaurant type. No obligation. No credit card required.